The SMS Approach

Our goal is to provide quality and legally compliant management, human resources and legal and regulatory compliance services to maximize your organization’s return on its investment in people and, at the same time, improve your organization’s performance.

Our approach involves partnering with executives, key management and human resources professionals to strategically manage solutions to workplace issues.

We accomplish this by meeting with you to learn about and understand the challenges impacting your organization; identifying and proposing the most effective solutions; and partnering with you to deliver and implement timely and cost-effective results. The final outcome is services specifically tailored to your organization. By doing so, SMS offers the greatest value for your investment of both time and money.

HR Advising and Consulting Solutions

Our consultants keep you apprised of the most recent legal developments and best practices in human resources and labor/employee relations.

Counsel and advice business unit and HR professionals in areas of recruitment and retention, discipline and termination, HR audits, performance management, background checks, EEOC and other agency charges and employment agreements.
Ensure effective and legally compliant decision making regarding local, state and federal laws and regulations to reduce or eliminate legal exposure.

Customized Employment Law Training Solutions

We design and present customized interactive on-site training and train-the-trainer programs covering major employment laws and regulations.

Topics include: Title VII, Age Discrimination in Employment Act, Americans with Disabilities Act, workplace investigations, anti-harassment, negligent hiring, retaliation and others.
Create a defense to lawsuits by educating your workforce, particularly supervisors/managers who are agents of the organization.

Policies, Procedures and Practices Solutions

Our consultants will develop new and audit existing policies, procedures and practices to ensure compliance with company policies and laws.

Research the law and develop new written policies and employee manuals responsive to your work culture and organizational needs.
Written policies and procedures mitigate most employment related claims.
A well-written code of conduct reflects an organization’s mission, values and culture.

Workplace Investigations Solutions

We investigate all workplace complaints promptly, thoroughly and effectively.

Retain a neutral, independent third party to investigate workplace misconduct and alleged violations of law, policies and regulations.
Do not jeopardize the quality of a workplace investigation by engaging an employee who may present a conflict of interest; be impartial or improperly trained to recognize legal risks.

Alternative Dispute Resolution Solutions

We design and implement an on-site Ombudsman Program that provides a designated neutral who works with employees to explore and assist them in
determining options to help resolve conflicts, issues or concerns. Complements HR, Legal, and Compliance and Ethics resources.

Offer confidential, neutral and independent communication for employees struggling with workplace issues and assist in reframing issues and helping to evaluate options.
Help identify undetected and/or unreported misconduct, policy violations or ineffective leadership.

One-on-One Sensitivity Training Solutions

Our consultants provide individualized coaching of executives or other key persons concerning unacceptable workplace conduct.

Key persons are agents of the organization whose unacceptable actions bind and create legal exposure.
Correct offensive individual behavior and protect from legal liability.
In-depth counseling is specially tailored to review business expectations of key persons, introduce them to workplace laws and analyze their conduct in legal context.

Labor Relations-Management Solutions

We offer representation and technical assistance to management in matters involving labor union negotiations and trainings.

Union grievance investigations, adjudications and arbitrations.
Negotiated collective bargaining agreement training for management.
Day-to-Day collective bargaining agreement administration.
National Labor Relations Board and Federal Mediation Conciliation Services procedures.

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